1. Who we are and what these terms cover
These terms of use and sale (the “Terms”) govern access to and use of TradeTrackz: the tradetrackz.com website, the web app, and the iOS and Android apps (together, the “Service”). The Service is published by TradeTrackz Software LLC, a limited liability company registered in Wyoming, United States (“we”).
By creating an account or using the Service you accept these Terms. If you do not agree, do not use the Service. Contact: support@tradetrackz.com.
2. The Service
TradeTrackz is a trading journal. It lets you record and analyse your trades, strategies, notes and statistics, import trades or sync them automatically from MetaTrader 5, and use optional paid features (the “Packs”).
We are not a broker or an investment adviser. We do not hold funds, place orders or give personalised recommendations. Please read the Risk disclosure.
3. Access and account
- You must be at least 18 and legally able to enter into a contract.
- You sign in with a one-time code sent to your email address. You must provide a valid address and keep control of your mailbox: you are responsible for what is done with your account.
- One account is for one person. Do not share your access.
- You alone are responsible for complying with the laws that apply to your trading, and with the rules of your broker or funding firm (prop firm).
4. Free offer and paid Packs
Manual journaling, strategies, accounts, MT5 import, CSV export, the calendar and core statistics are free.
Automatic MT5 sync is included for free during our launch. We may later offer it as a paid Pack, after informing you.
Paid Packs (AI Pack, Prop Firm Pack, Backtest Pack, Bundle, and others in future) are described on the Pricing page. They are offered monthly, annually or as “lifetime”. “Lifetime” is a one-time payment giving access to the Pack for as long as we operate the Service (not for the user’s lifetime). If we end the Service we will tell you within a reasonable time.
Usage limits (number of strategies, accounts, trades) apply depending on your plan, as shown in the app and on the Pricing page.
5. Prices and payment
- Prices are shown in US dollars (USD), excluding any taxes. Where the law requires it, applicable taxes (such as VAT or sales tax) are added at checkout.
- Our prices may differ depending on the customer’s region and may change. The applicable price is the one shown when you order. A price change does not affect a period already paid; for a current subscription it only applies from the next renewal, after at least 30 days’ notice.
- Payment methods: bank card through Stripe, and cryptocurrency (USDT) through NOWPayments. We never see or store your card number.
- Monthly and annual card subscriptions renew automatically at each due date until you cancel. You can cancel at any time from the Subscription page of your account; cancellation takes effect at the end of the period already paid.
- Cryptocurrency payments are a one-time payment for the chosen duration, with no automatic renewal; you must pay again manually when it ends. Blockchain transactions are irreversible: you are responsible for the exact network, address and amount.
- Promo codes are subject to their own conditions. We may change or withdraw them, and cancel any benefit obtained through abuse.
6. Right of withdrawal and refunds
Paid Packs are digital content supplied immediately. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you would normally have a 14-day right of withdrawal. By ticking the box shown at checkout you expressly ask for immediate access to the Pack and acknowledge that you lose your right of withdrawal as soon as that access is activated.
Unless the law requires otherwise, payments are non-refundable. Details are on the Cancellation and refunds page.
7. Your data and content
You remain the owner of your data (trades, notes, screenshots, journal entries). You grant us a limited, worldwide, non-exclusive licence to host, process and display it, only to provide the Service.
You warrant that you have the right to upload the content you submit (for example screenshots from third-party platforms). How we process your personal data is described in our Privacy policy.
8. MetaTrader 5 sync and third-party integrations
- Sync works with your MT5 account’s investor password, which gives read-only access. It cannot open, modify or close a position. Never give us your trading password.
- You must make sure your broker or prop firm allows read-only access by a third-party service.
- The data comes from your broker. It may contain gaps or delays, and sync may be interrupted (broker unavailable, password changed…). We do not guarantee its accuracy or availability.
- We are not affiliated with any broker or with MetaQuotes Ltd. “MetaTrader” is a trademark of MetaQuotes Ltd. Other trademarks belong to their owners.
9. Artificial intelligence features
Some features (for example the AI Coach, screenshot analysis or macro analysis) produce content generated automatically by third-party AI models from your data and from market data. This content may be inaccurate, incomplete or out of date. It is provided for information only, is not investment advice, and you should check it before drawing any conclusion.
10. Prohibited uses
You must not: bypass the Service’s limits or security measures; access data that is not yours; extract data in bulk; reverse-engineer the Service (except where the law allows); resell or sublicense it; introduce malicious code; impersonate others; use the Service for illegal activity or overload its infrastructure.
We may suspend or close an account in case of breach.
11. Affiliate programme
Affiliate participants must follow the rules shown on their dashboard. Self-referral, spam, misleading earnings claims and any other abuse lead to removal from the programme and cancellation of the commissions concerned.
12. Intellectual property
The Service, its code, design, brand and content belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable right to use the Service in line with the Terms.
13. Availability and changes to the Service
We work to keep the Service available and secure but cannot guarantee it will be uninterrupted. We may change, suspend or remove features, with reasonable notice where the change is significant and affects a paid Pack. Your statutory rights of conformity for digital content remain applicable.
14. Liability
Nothing in these Terms limits the rights that mandatory law gives you as a consumer.
To the extent permitted by law: the Service is provided “as is”; we do not guarantee any trading result or profit; we are not responsible for the decisions you make or for trading losses; and our total liability to you is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. This limit does not apply to fraud, gross negligence, personal injury, or any liability that cannot be excluded by law.
We are not liable for failure caused by events beyond our reasonable control (provider outage, cyberattack, force majeure).
15. Ending the contract
You can delete your account at any time: see Delete my account. Remember to cancel your subscription first.
We may suspend or close your account in case of serious breach, fraud or non-payment, with notice where possible. Unless the law requires otherwise, no refund is due in that case.
16. Changes to the Terms
We may change these Terms. Substantial changes are notified by email or in the app at least 30 days before they take effect. If you do not accept them, you can stop using the Service and cancel your subscriptions; continuing to use it after that date means you accept them.
17. Governing law and disputes
These Terms are governed by French law, without depriving you, if you are a consumer, of the protection of the mandatory provisions of the country where you habitually live.
If there is a problem, please write to us first at support@tradetrackz.com: we look for an amicable solution and usually reply within a few days.
Failing agreement, the French courts have jurisdiction, unless the law allows you, as a consumer, to bring proceedings in the courts of your country of residence.
This document is provided in French and English. In case of discrepancy, the French version prevails.