Before you start
If you have a card subscription, cancel it first from the Subscription page of your account, to avoid a further charge (see Cancellation and refunds).
Delete from the app
- Open the app (iOS, Android or web) and sign in.
- Open the menu, then Profile.
- Choose Delete account and confirm.
Deletion is immediate and permanent.
Delete by email
If you can no longer access the app, write to support@tradetrackz.com from the account’s email address, with the subject “Account deletion”. We handle the request within one month at most.
What is deleted
- your profile and email address;
- your trades, strategies, accounts, notes and journal entries, and the related statistics;
- your MT5 connections and the encrypted investor password;
- your affiliate data and saved AI analyses.
What may remain
Our payment providers (Stripe, NOWPayments) keep their transaction records for as long as the law requires. Residual copies may temporarily remain in encrypted backups before being overwritten.